Got questions or need help? For further assistance contact us via email at support@paliroots.com.

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PaliRoots

PaliRoots Help, Support, and FAQs. Find information about Gymshark orders, deliveries, payments, technical issues, and returns.  Contact us by opening the chat widget icon located at the bottom right of this page if you need further support.

Get In Touch - PaliRoots Support

Our shipping fees and delivery timeframes are as follows:

For the US:
Expedited Shipping (3-5 business days): $5
Fedex (2 business days - Saturday included): $8
Express Shipping (1 business day): $25

For orders over $100:
Expedited Shipping (3-5 business days): Free shipping
Fedex (2 business days - Saturday included): $5
Express Shipping (1 business day): $25

For Canada:
Expedited Shipping (7-10 business days): Starting at $10
Express Shipping (1-2 business days): Starting at $30

For Europe:
Expedited Shipping (7-14 business days): Starting at $12
Express Shipping (1-2 business days): Starting at $27

For the Middle East and the rest of the world, only Express Shipping is available (1-2 business days), starting at $22.

Please note that these delivery timelines do not include weekends, holidays, and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc). The estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

We are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel. Additionally, we will not be responsible for duty and tax charges for international shipments​.

What are the shipping fee and delivery timeframes?

PaliRoots wants you to be thrilled with your items. However, if you need to return an item, we're here to help. Our Palestinian Hospitality Guarantee covers you no matter what, you can return or exchange (Free) your item(s) with no questions asked within 14 days of delivery as long as it’s unworn, unwashed, and in its original condition. Please allow 1-2 weeks for your return to process. Start your return process here.

Note: We do not accept international returns. 

Need help? Contact our Palestinian Hospitality Team at support@paliroots.com or fill out the form below.

How do I return/exchange an item?

Thank you for your interest in getting your own PaliMerch!

We understand your eagerness to get your hands on the item you're looking for. As for the specific restocking date, we currently do not have that information available. However, you can add the product to your wishlist by clicking on the "Add to Wishlist" button on the product page. This way, you'll be able to keep track of the item and receive updates as soon as it's back in stock.

When will you restock your product?

Thank you for checking on your order. I see that it is currently being prepared for shipment. Please remember, our team is working diligently to ensure your items are packed with care and shipped as soon as possible. Depending on the order volume, it can take 1-3 business days for your package to be ready for dispatch. In the case of unexpected delays, we will certainly notify you. We appreciate your patience and support. If you have more questions or if there's anything else you need assistance with, please feel free to ask.

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