How does the exchange policy at PaliRoots work?Updated 2 days ago

If you’d like to exchange an item, the first step is to return the original using our Return Center within 14 days of receiving your order (for U.S. and Canada customers).

For Domestic Orders (within the U.S.):
We offer instant exchanges! You can swap your item for a different size, color, or even a new product as long as it’s in stock. If the item you’re exchanging for is the same price, you’re good to go. If it costs more, we’ll just collect the difference during the process.

For Canada Orders:
At the moment, we’re unable to offer direct exchanges for Canada-based orders. However, you're welcome to return your item (following the same 14-day return window and item condition requirements), and once we receive it, we’ll issue you a digital gift card for the item’s value so you can reorder whenever you're ready.

If you need help navigating your return or have questions about sizing before you place a new order, our support team is just a message away!