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PaliRoots logo

All articles

All articles


Order and Payment
Order and Payment
9 articles
Shipping & Delivery
Shipping & Delivery
12 articles
Returns & Exchanges
Returns & Exchanges
25 articles
General Information
General Information
20 articles
PaliCrew Affiliate Program
PaliCrew Affiliate Program
11 articles
7 articles


How can I check the status of my order?

To check the status of your order with PaliRoots, please find your shipment confirmation email which includes your order number and a tracking link. Click on the provided tracking link to see the real-time status of your shipment. If you haven't rece

What happens if I have items on pre-order in my shopping cart?

When you have a pre-order item in your shopping cart, it means that the item is not immediately available for shipping but is reserved for you and will be dispatched as soon as it becomes available. Pre-order items are clearly marked with an expected

Can I add items to an order that has already been placed?

Unfortunately, once an order is processed and in transit, it cannot be modified. However, if the order has not yet been fulfilled, you may be able to add products to your order. PaliRoots sometimes has flexibility to combine items into one order if t

What should I do if I did not receive my discount code or coupon?

If you did not receive your discount code or coupon via email after signing up for an offer, PaliRoots customer service can assist you by providing a standard discount code to use at checkout, such as 'Pali15' for a percentage off your first purchase

What do I do if I have not received my order and the tracking says it's been delivered?

First, check around your delivery location or with neighbors to see if the package was left in an unexpected spot or received by someone else. If the package cannot be found, please contact the carrier (e.g., USPS) directly for the exact delivery det

How can I change the shipping address for my order?

If you need to change the shipping address after placing an order, please contact PaliRoots customer service as soon as possible. If the order has not yet been shipped, PaliRoots will attempt to update your shipping details. If the order has already

What should I do if my order is taking longer to be delivered than expected?

If you're experiencing delays with your order delivery, please check the tracking information for any updates. PaliRoots customer service can assist in investigating the cause of any delay and will work to provide an update as quickly as possible. If

What are my options if an item I ordered is out of stock?

In the event that an item you've ordered is out of stock and cannot be fulfilled, PaliRoots offers the option of a gift card credit or a replacement with another item. If you prefer a refund, you may request a full refund in the original form of paym

Can I cancel my order or change the items before it ships?

If you wish to cancel your order or change the items before it ships, please contact PaliRoots customer service promptly. Depending on the status of your order and the pricing of the new item, you may need to pay an additional amount to facilitate th

What if I'm receiving emails to complete an order that I have already placed?

If you are receiving emails prompting you to complete an order that you have already placed, these emails may have been sent in error. Please check if your order has been successfully shipped by looking for a confirmation email with tracking informat

What should I do if I receive a damaged or defective item?

We apologize if you have received a damaged or defective item from our store. If this happens, please follow these steps:. Your satisfaction is our top priority, and we are committed to making things right for you.

How can I update my email address with PaliRoots?

To update your email address with us, simply reach out with your request specifying the old and new email addresses. We will take care of updating your information in our system to ensure all your order communications go to the correct address. Shoul

What are my options if the size of an item I ordered is incorrect?

If the size of an item you ordered is incorrect, please contact us as soon as possible. If your order has not been shipped yet, we may be able to adjust the size for you. However, if the order has already been shipped, you can process a return and ex

What happens if I receive an incomplete order, or an item is missing?

If you find that your order is incomplete or an item is missing, please contact us for clarification. In some cases, items may be shipped separately due to stock availability. We will inform you of the status of your missing items and provide an esti

How do I take advantage of a specific discount code I have received?

To utilize a discount code you have received, enter the code at checkout to receive the specific Percentage discount on your order. If you encounter an error or your code is not applying correctly, please get in touch with us. We may provide an alter