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<hr><p data-start="55" data-end="296" id="isPasted">If the exchanged item has a different price, we&apos;ll place an authorization hold on your card for the price of the new item. Once we receive and validate the returned item, we&apos;ll process any price difference and release the authorization hold.</p><p data-start="298" data-end="409">To start the exchange process, please visit our <a data-start="346" data-end="408" rel="noopener noreferrer" target="_blank" href="https://www.paliroots.com/a/return">Return Center</a>.</p>

If the exchanged item has a different price, we'll place an authorization hold on your card for the price of the new item. Once we receive and validate the returned item, we'll process any price difference and release the authorization hold. To start

What if the exchanged item has a different price?

Returns & Exchanges

How do I place an order on PaliRoots.com?

What payment methods do you accept?

How do I use a promo code or gift card at checkout?

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Do you offer gift cards?

Can I get a refund for an item that's listed as "final sale" or "last chance"?

Can I get a price adjustment for a current promotion if I just recently purchased?

Do you offer price matching if an item goes on sale after I buy it?

How can I make changes to my order after placing it?

Can I use Buy Now, Pay Later options like AfterPay and Klarna when checking out on your online store?

What will happen if I accidentally put the wrong shipping address?

Do you offer price matching if an item goes on sale after I buy it? copy

Order and Payment

How does PaliRoots price its delivery fees and what are the timelines?

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I’m ordering internationally. What should I be aware of?

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Shipping & Delivery

How do I return or exchange an item?

What’s the time frame to start a return or exchange?

Why can't I process a return or an exchange on the Returns Center link?

Do you accept returns for international orders?

What is PaliRoots' Return and Exchange Policy?

How does the exchange policy at PaliRoots work?

I'm an international customer. How do I process returns?

Why can't I initiate a return on the Returns and Exchange Center link?

Are there specific conditions for returning items?

Do sale items have a different return policy?

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Do I need to pay for return shipping?

How long does it take to process a return once it shows successfully returned?

What if my item is defective or incorrect?

Are any items not eligible for returns?

Will I get a full refund for my return?

What happens if I want to exchange an item for a different item?

Is there a process for authorizing my credit card during an exchange?

How soon will my exchange order be shipped?

Can I exchange an item for a completely different product?

How long do I have to exchange an item?

What if the item I want to exchange is out of stock?

Are international exchanges different from domestic exchanges?

What items are not eligible for exchange?

What's the story behind PaliRoots' mission and values?

What is a PaliRooter?

What makes PaliRoots products distinct?

Are PaliRoots products ethically made?

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What if I'm unsure about the size to choose for a certain PaliRoots product?

Can I trust the quality and durability of PaliRoots merch?

How does purchasing PaliRoots support humanitarian causes?

I have a specific design in mind. Can I know who's behind the PaliRoots designs?

I received my order, but it feels a bit tight. Will it loosen after washing?

Are there any limited edition or special collections available at PaliRoots?

Do you have a specific collection dedicated to the heritage and history of Palestine?

Can you tell me more about the Palestine Travel Series?

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General Information

What is the PaliCrew Affiliate Program?

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PaliCrew Affiliate Program

How does PaliRoots give back to the community?

What is PaliRoots' commitment to charity?

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Can I volunteer or collaborate with PaliRoots for charitable causes?

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Charity

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What happens if I have items on pre-order in my shopping cart?

Can I add items to an order that has already been placed?

What should I do if I did not receive my discount code or coupon?

What do I do if I have not received my order and the tracking says it's been delivered?

What if the exchanged item has a different price?Updated 3 days ago