What should I do if I receive a damaged or defective item?Updated 9 months ago
We apologize if you have received a damaged or defective item from our store. If this happens, please follow these steps:
- Contact us immediately and provide details about the defect, including photos if possible.
- We will offer you either a gift card credit equal to the value of the item or we can send out a replacement. In some cases, you may keep or dispose of the damaged item.
- If a replacement is necessary, we may require a reshipment fee to cover the cost of sending the new item. We will provide instructions on how to arrange the payment.
- For exchanges, you may use our Return and Exchange Portal and follow the provided instructions. We may provide you with a return label for your convenience.
Your satisfaction is our top priority, and we are committed to making things right for you.