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<hr>Once your package is on its way and tracking info has been sent to you, it&#x2019;s important to keep an eye on its delivery status. This helps avoid any unexpected issues like lost or stolen packages. Please note that once we hand your order off to the carrier, we lose control over the delivery process.For your security, once the carrier marks an item as delivered, we can&#x2019;t process a reshipment or refund for lost or stolen packages. We strongly recommend staying on top of your tracking info and making sure your phone is accessible for any communication from the carrier during the delivery window.PaliRoots isn&#x2019;t responsible for lost or stolen packages after they&#x2019;ve been marked as delivered. Keep in mind that delivery timelines can shift due to changes on the customer&#x2019;s end or unexpected delays on the carrier&#x2019;s side. Also, please be aware that we&#x2019;re not liable for any international duties or taxes

Once your package is on its way and tracking info has been sent to you, it’s important to keep an eye on its delivery status. This helps avoid any unexpected issues like lost or stolen packages. Please note that once we hand your order off to the car

Are there any conditions or liabilities about shipping I should know about?

Shipping & Delivery

How do I place an order on PaliRoots.com?

What payment methods do you accept?

How do I use a promo code or gift card at checkout?

Is my payment information secure?

Do you offer gift cards?

Can I get a refund for an item that's listed as "final sale" or "last chance"?

How can I make changes to my order after placing it?

Can I use Buy Now, Pay Later options like AfterPay and Klarna when checking out on your online store?

What will happen if I accidentally put the wrong shipping address?

Order and Payment

How does PaliRoots price its delivery fees and what are the timelines?

What countries do you ship to?

What shipping options does PaliRoots offer?

How long will it take to get my order?

Do you offer international shipping?

Are there any handling fees or customs taxes I should be aware of?

What steps should I take if my order is marked as delivered but I haven't received it?

I’m ordering internationally. What should I be aware of?

Are there any special shipping promotions or offers?

What should I do if my order hasn't arrived within the expected timeline?

How do I return or exchange an item?

What's the time frame to initiate a return or exchange?

Why can't I process a return or an exchange on the Returns Center link?

Do you accept returns for international orders?

What is PaliRoots' Return and Exchange Policy?

How does the exchange policy at PaliRoots work?

I'm an international customer. How do I process returns?

Why can't I initiate a return on the Returns and Exchange Center link?

Are there specific conditions for returning items?

Do sale items have a different return policy?

Can I return an item if I’ve worn it?

Do I need to pay for return shipping?

How long does it take to process a return once it shows successfully returned?

What if my item is defective or incorrect?

Are any items not eligible for returns?

Will I get a full refund for my return?

What happens if I want to exchange an item for a different variant?

Is there a process for authorizing my credit card during an exchange?

How soon will my exchange order be shipped?

What if the exchanged item has a different price?

Can I exchange an item for a completely different product?

How long do I have to exchange an item?

What if the item I want to exchange is out of stock?

Are international exchanges different from domestic exchanges?

What items are not eligible for exchange?

Returns & Exchanges

What's the story behind PaliRoots' mission and values?

What is a PaliRooter?

What makes PaliRoots products distinct?

Are PaliRoots products ethically made?

How should I care for my PaliRoots merch to ensure longevity?

How can I best care for my PaliRoots merch to keep it looking new?

How can I use the size guide to find my best fit?

What if I'm unsure about the size to choose for a certain PaliRoots product?

Can I trust the quality and durability of PaliRoots merch?

How does purchasing PaliRoots support humanitarian causes?

I have a specific design in mind. Can I know who's behind the PaliRoots designs?

I received my order, but it feels a bit tight. Will it loosen after washing?

Are there any limited edition or special collections available at PaliRoots?

I'm looking for gifts. Do you have any products that would make good presents?

Do you have a specific collection dedicated to the heritage and history of Palestine?

Where can I read stories and experiences from the PaliRoots community?

Can you tell me more about the Palestine Travel Series?

Do I have to be Palestinian to support PaliRoots?

Where is PaliRoots located?

How can I contact customer service for additional questions?

General Information

What is the PaliCrew Affiliate Program?

What benefits do I get from joining the PaliCrew Affiliate Program?

How can I earn through the PaliCrew Affiliate Program?

How do I become a part of the PaliCrew Affiliate Program?

How can I become a PaliRoots Brand Ambassador?

What kind of support and resources will I receive as an affiliate?

Do I get any special access or promotions as a PaliCrew Affiliate?

Where can I find more detailed information about the PaliCrew Affiliate Program?

How will I know how much I've earned?

Are there any geographical restrictions to joining the PaliCrew?

How can I get involved in the PaliRoots movement?

PaliCrew Affiliate Program

How does PaliRoots give back to the community?

What is PaliRoots' commitment to charity?

How can I contribute to or participate in PaliRoots' charitable efforts?

Can you tell me more about the PaliRoots Meal Counter Program?

Are there any other projects that PaliRoots funds or supports?

Can I volunteer or collaborate with PaliRoots for charitable causes?

How do I stay updated with PaliRoots' charitable activities and impacts?

Charity

How can I check the status of my order?

What happens if I have items on pre-order in my shopping cart?

Can I add items to an order that has already been placed?

What should I do if I did not receive my discount code or coupon?

What do I do if I have not received my order and the tracking says it's been delivered?

Are there any conditions or liabilities about shipping I should know about?Updated 14 days ago