Are there any conditions or liabilities about shipping I should know about?Updated 20 days ago
Once your package is on its way and tracking info has been sent to you, it’s important to keep an eye on its delivery status. This helps avoid any unexpected issues like lost or stolen packages. Please note that once we hand your order off to the carrier, we lose control over the delivery process.
For your security, once the carrier marks an item as delivered, we can’t process a reshipment or refund for lost or stolen packages. We strongly recommend staying on top of your tracking info and making sure your phone is accessible for any communication from the carrier during the delivery window.
PaliRoots isn’t responsible for lost or stolen packages after they’ve been marked as delivered. Keep in mind that delivery timelines can shift due to changes on the customer’s end or unexpected delays on the carrier’s side. Also, please be aware that we’re not liable for any international duties or taxes