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What steps should I take if my order is marked as delivered but I haven't received it?Updated 9 months ago



We're sorry for the inconvenience. Here's a checklist to guide you:

1. Review the Delivery Address: Start by confirming the shipping address you entered during checkout. A simple typo can sometimes divert a package.

2. Ask Around: Sometimes, a family member, roommate, or neighbor might pick up the package for safekeeping. It's always a good idea to ask them first.

3. Connect with the Carrier: Using your tracking number, contact the delivery service (like USPS, UPS, etc.). They often have more detailed records and might have left it at a back door or another safe location.

4. Contact PaliRoots Support: If all else fails and you're still unable to locate the package, reach out to our dedicated customer support team with your order details.

Note: For the security and satisfaction of our PaliRooters, it's crucial to be aware that once a carrier marks an item as delivered, we cannot facilitate a reshipment or refund for orders that are lost or stolen post-delivery. We strongly advise you to closely monitor your order using the provided tracking information. Also, please ensure your phone is accessible during the expected delivery time to allow prompt communication with the shipping carrier, should they need to contact you.

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