What steps should I take if my order is marked as delivered but I haven't received it?Updated 17 days ago

We know this can be frustrating. Here’s a quick checklist to help you track it down:

1. Check the Delivery Address: Double-check the address you entered at checkout. A small typo could send your package to the wrong place.

2. Ask Around: Sometimes someone else like a family member, roommate, or neighbor might have picked up your package for safekeeping. It’s worth asking them!

3. Contact the Carrier: Use your tracking number to get in touch with the carrier (USPS, UPS, etc.). They often have more details and may have left it at a different location, like your back door or porch.

4. Reach Out to PaliRoots Support: If you’ve tried everything and still can’t find your package, hit up our customer support team with your order details. We’re here to help!

Important: Once a package is marked as delivered by the carrier, we’re unable to reship or refund orders that are lost or stolen after that point. We strongly recommend keeping an eye on your tracking info and ensuring your phone is accessible on the delivery day so you can stay in touch with the carrier if needed.