Order and Payment

How do I place an order on PaliRoots.com?

Super simple. Browse the collection, choose what speaks to you, and hit “Add to Cart.” When you're ready, head to checkout and follow the steps to lock it in. Style that speaks—grab yours right here.

What payment methods do you accept?

We keep it flexible. You can pay using major credit cards, PayPal, Klarna, Afterpay, or a PaliRoots gift card. Buy now, pay later? All good. Do what works for you.

How do I use a promo code or gift card at checkout?

Once you’re at checkout, just look for the box that says “Gift card or discount code.” Drop your code in there, hit apply, and you’re set. Your discount or credit will show up right away before you complete your order.

Is my payment information secure?

For sure. Your security’s top priority for us. We use advanced encryption to keep your info safe, so you can shop with peace of mind.

Do you offer gift cards?

You bet. Our eGift Cards are perfect for gifting PaliRoots to someone special (or treating yourself). Once you grab one, you’ll get an email with a unique gift card code. Just forward it to the lucky recipient, and they can use it at checkout. Need h

Can I get a refund for an item that's listed as "final sale" or "last chance"?

Regrettably, items labeled as "final sale" or "last chance" are final purchases. This means your item/s can't be returned or refunded. We encourage to review the product details thoroughly before finalizing your order. We want you to be 100% happy wi

Can I get a price adjustment for a current promotion if I just recently purchased?

We totally get where you're coming from! However, promotions and discounts are only valid during the active sale period. This means we're unable to apply price adjustments to recent or past orders. We appreciate your understanding and to make sure yo

Do you offer price matching if an item goes on sale after I buy it?

We don’t offer price matching at this time. Our promotions are only valid during their active sale periods, and we’re unable to adjust prices on past purchases. We totally understand how that can be a bummer and appreciate your understanding. To catc

How can I make changes to my order after placing it?

We get it! Sometimes you need to make a quick change. If you want to modify or cancel your order, reach out to us ASAP at [email protected]. Our fulfillment team moves fast, usually processing orders within 1-3 hours, so the sooner you contact us

Can I use Buy Now, Pay Later options like AfterPay and Klarna when checking out on your online store?

Absolutely! You can use AfterPay and Klarna at checkout to split your payment into manageable installments. It's a smooth way to cop your PaliRoots gear. No stress.

What will happen if I accidentally put the wrong shipping address?

No worries, we got you. If your order hasn’t shipped yet, just reach out to [email protected] ASAP, and we’ll do our best to update the address for you.Once the order’s been shipped, we can’t change the address, but if the package is returned to