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Shipping & Delivery

How does PaliRoots price its delivery fees and what are the timelines?

We ship locally and overseas. We ship to over 100+ countries worldwide. However, due to the high volume of shipments + Covid-19 at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking

What countries do you ship to?

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg

What shipping options does PaliRoots offer?

For domestic orders, we offer multiple shipping methods, including standard and express options. We also cater to international customers with reliable shipping choices tailored to various global destinations. You can see these options at checkout af

How long will it take to get my order?

Upon receiving your order, we have a standard processing time of 1-3 business days to prepare and pack your items. Once processed, if the order is ready before 4 p.m. EST from Monday to Friday, we aim to ship it out on the same day. Orders made after

How can I track my order?

Once you've placed your order, you will receive a confirmation email. As soon as your package is dispatched, we'll send another email with your unique tracking number. You can use this number on the respective carrier's website for real-time updates.

Do you offer international shipping?

Yes, we proudly serve our global community and ship to 100+ countries worldwide.

Are there any handling fees or customs taxes I should be aware of?

PaliRoots doesn't impose handling fees, but some carriers might. Customs duties and taxes vary based on your country and the product details. These are usually determined by local customs authorities. We recommend checking with them for exact costs a

What steps should I take if my order is marked as delivered but I haven't received it?

We're sorry for the inconvenience. Here's a checklist to guide you:. 1. Review the Delivery Address: Start by confirming the shipping address you entered during checkout. A simple typo can sometimes divert a package. 2. Ask Around: Sometimes, a famil

I’m ordering internationally. What should I be aware of?

We're dedicated to our international PaliRoots community! We work with reliable carriers for timely deliveries. Depending on where you are, shipments can range from 7-21 business days using Economy Shipping. We highly recommend understanding your cou

Are there any conditions or liabilities about shipping I should know about?

Once your shipment is dispatched and the tracking information has been emailed to you, it's essential to monitor your package's delivery status closely. This vigilance can help in preventing unforeseen delivery issues, such as lost or stolen packages

Are there any special shipping promotions or offers?

Absolutely! For domestic orders over $100, we offer free Economy Shipping. Other shipping methods are available at discounted rates. Check our website or sign up for our newsletter to stay informed about ongoing or upcoming promotions.

What should I do if my order hasn't arrived within the expected timeline?

Delays can occasionally happen due to various reasons. First, check the tracking information. If you don't see any updates or need assistance, please contact our PaliRoots Support team, and we'll be more than happy to help.