We ship locally and overseas. We ship to over 100+ countries worldwide. However, due to the high volume of shipments + Covid-19 at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking

How does PaliRoots price its delivery fees and what are the timelines?

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg

<table style="width: 97%; margin-right: calc(3%);"><tbody><tr><td style="width: 27.7259%; text-align: center; vertical-align: middle;"><div style="text-align: left;"> North America</div></td><td style="width: 72.1308%; text-align: justify;">United States, Canada, Mexico, Belize, El Salvador, Guatemala, Honduras, Nicaragua, Costa Rica, Panama, Bermuda, Bahamas, Antigua and Barbuda, Barbados, Dominica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, Jamaica, Haiti, Dominican Republic, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Anguilla, Montserrat, Guadeloupe, Martinique</td></tr><tr><td style="width: 27.7259%; text-align: center; vertical-align: middle;"><div style="text-align: left;">South America </div></td><td style="width: 72.1308%; text-align: justify;">Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, French Guiana.</td></tr><tr><td style="width: 27.7259%; text-align: center; vertical-align: middle;"> <div style="text-align: left;">Europe</div></td><td style="width: 72.1308%; text-align: justify;">Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City</td></tr><tr><td style="width: 27.7259%; text-align: center; vertical-align: middle;"><div style="text-align: left;">Australia and Oceania </div></td><td style="width: 72.1308%;">Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.</td></tr><tr><td style="width: 27.7259%; text-align: center; vertical-align: middle;"><div style="text-align: left;">Asia</div></td><td style="width: 72.1308%; text-align: justify;">Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, India, Indonesia, Iraq, Occupied Palestine (Israel), Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.</td></tr><tr><td style="width: 27.7259%; text-align: left; vertical-align: middle;">Africa </td><td style="width: 72.1308%; text-align: justify;">Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Eswatini (formerly Swaziland), Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Western Sahara</td></tr></tbody></table>

What countries do you ship to?

For domestic orders, we offer multiple shipping methods, including standard and express options. We also cater to international customers with reliable shipping choices tailored to various global destinations. You can see these options at checkout af

<hr> For domestic orders, we offer multiple shipping methods, including standard and express options. We also cater to international customers with reliable shipping choices tailored to various global destinations. You can see these options at checkout after entering your shipping address. Our team processes orders swiftly, and you can expect a tracking number via email once dispatched.

What shipping options does PaliRoots offer?

Upon receiving your order, we have a standard processing time of 1-3 business days to prepare and pack your items. Once processed, if the order is ready before 4 p.m. EST from Monday to Friday, we aim to ship it out on the same day. Orders made after

<hr> Upon receiving your order, we have a standard processing time of 1-3 business days to prepare and pack your items. Once processed, if the order is ready before 4 p.m. EST from Monday to Friday, we aim to ship it out on the same day. Orders made after 4 p.m. on Friday, as well as those made during the weekend, will be shipped out the subsequent Monday.For domestic orders within the U.S., the actual delivery timeline will be based on the shipping option you chose at checkout. If you opted for Express shipping, for instance, you can generally anticipate your package within 2-3 business days. For our international customers, depending on your chosen shipping method, such as Economy Shipping, delivery can range from 7-21 business days, contingent on the destination.Rest assured, once your order is dispatched, a confirmation email complete with a tracking number will be sent to you. This allows you to conveniently monitor your package&apos;s progress. Should you encounter any issues or fail to receive this email, please don&apos;t hesitate to contact us, and we&apos;ll promptly resend it to you

How long will it take to get my order?

Once you've placed your order, you will receive a confirmation email. As soon as your package is dispatched, we'll send another email with your unique tracking number. You can use this number on the respective carrier's website for real-time updates.

<hr> Once you&apos;ve placed your order, you will receive a confirmation email. As soon as your package is dispatched, we&apos;ll send another email with your unique tracking number. You can use this number on the respective carrier&apos;s website for real-time updates.

How can I track my order?

Yes, we proudly serve our global community and ship to 100+ countries worldwide.

<hr> Yes, we proudly serve our global community and ship to 100+ countries worldwide.

Do you offer international shipping?

PaliRoots doesn't impose handling fees, but some carriers might. Customs duties and taxes vary based on your country and the product details. These are usually determined by local customs authorities. We recommend checking with them for exact costs a

<hr> PaliRoots doesn&apos;t impose handling fees, but some carriers might. Customs duties and taxes vary based on your country and the product details. These are usually determined by local customs authorities. We recommend checking with them for exact costs as PaliRoots cannot predict or cover these charges.

Are there any handling fees or customs taxes I should be aware of?

We're sorry for the inconvenience. Here's a checklist to guide you:. 1. Review the Delivery Address: Start by confirming the shipping address you entered during checkout. A simple typo can sometimes divert a package. 2. Ask Around: Sometimes, a famil

<hr> We&apos;re sorry for the inconvenience. Here&apos;s a checklist to guide you:1. Review the Delivery Address:&#xA0;Start by confirming the shipping address you entered during checkout. A simple typo can sometimes divert a package.2. Ask Around:&#xA0;Sometimes, a family member, roommate, or neighbor might pick up the package for safekeeping. It&apos;s always a good idea to ask them first.3. Connect with the Carrier: Using your tracking number, contact the delivery service (like USPS, UPS, etc.). They often have more detailed records and might have left it at a back door or another safe location.4.&#xA0;Contact PaliRoots Support: If all else fails and you&apos;re still unable to locate the package, reach out to our dedicated customer support team with your order details. Note:&#xA0;For the security and satisfaction of our PaliRooters, it&apos;s crucial to be aware that once a carrier marks an item as delivered, we cannot facilitate a reshipment or refund for orders that are lost or stolen post-delivery. We strongly advise you to closely monitor your order using the provided tracking information. Also, please ensure your phone is accessible during the expected delivery time to allow prompt communication with the shipping carrier, should they need to contact you.

What steps should I take if my order is marked as delivered but I haven't received it?

We're dedicated to our international PaliRoots community! We work with reliable carriers for timely deliveries. Depending on where you are, shipments can range from 7-21 business days using Economy Shipping. We highly recommend understanding your cou

<hr> We&apos;re dedicated to our international PaliRoots community! We work with reliable carriers for timely deliveries. Depending on where you are, shipments can range from 7-21 business days using Economy Shipping. We highly recommend understanding your country&#x2019;s import rules and restrictions to avoid issues upon receiving your order.

I’m ordering internationally. What should I be aware of?

Once your shipment is dispatched and the tracking information has been emailed to you, it's essential to monitor your package's delivery status closely. This vigilance can help in preventing unforeseen delivery issues, such as lost or stolen packages

<hr> Once your shipment is dispatched and the tracking information has been emailed to you, it&apos;s essential to monitor your package&apos;s delivery status closely. This vigilance can help in preventing unforeseen delivery issues, such as lost or stolen packages. Please understand that after we hand your package over to the carrier, we no longer have control over its delivery process.&#xA0; <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For your security and satisfaction, it&apos;s crucial to be aware that once a carrier marks an item as delivered, we cannot facilitate a reshipment or refund for orders that are lost or stolen post-delivery. We strongly advise you to closely monitor your order using the provided tracking information. Also, please ensure your phone is accessible during the expected delivery time to allow prompt communication with the shipping carrier, should they need to contact you. PaliRoots cannot refund or replace packages that are lost or stolen after confirmed delivery. Delivery estimates might also change due to modifications from the customer or unexpected courier delays. Additionally, PaliRoots is not responsible for any international duty and tax charges.

Are there any conditions or liabilities about shipping I should know about?

Absolutely! For domestic orders over $100, we offer free Economy Shipping. Other shipping methods are available at discounted rates. Check our website or sign up for our newsletter to stay informed about ongoing or upcoming promotions.

<hr> Absolutely! For domestic orders over $100, we offer free Economy Shipping. Other shipping methods are available at discounted rates. Check our website or sign up for our newsletter to stay informed about ongoing or upcoming promotions.

Are there any special shipping promotions or offers?

Delays can occasionally happen due to various reasons. First, check the tracking information. If you don't see any updates or need assistance, please contact our PaliRoots Support team, and we'll be more than happy to help.

<hr> Delays can occasionally happen due to various reasons. First, check the tracking information. If you don&apos;t see any updates or need assistance, please contact our PaliRoots Support team, and we&apos;ll be more than happy to help.

What should I do if my order hasn't arrived within the expected timeline?

Got questions or need help? For further assistance contact us via email at support@paliroots.com.

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PaliRoots

Shipping & Delivery

How do I place an order on PaliRoots.com?

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Can I get a refund for an item that's listed as "final sale" or "last chance"?

How can I make changes to my order after placing it?

Can I use Buy Now, Pay Later options like AfterPay and Klarna when checking out on your online store?

What will happen if I accidentally put the wrong shipping address?

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How do I return or exchange an item?

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Why can't I process a return or an exchange on the Returns Center link?