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Returns & Exchanges


How do I return or exchange an item?

Kindly use our Returns Center link to initiate the process. Remember, the return request must be made within 14 days of receiving your item.

What's the time frame to initiate a return or exchange?

You have 14 days from the date of receiving your item to initiate a return or exchange. Unable to send a return request within the allowed grace period will not be accepted.

Why can't I process a return on the Returns Center link?

This could be because your order is past the 14-day return window, it's an international order, or the item is marked as "final sale."

Do you accept returns for international orders?

While we cannot provide return shipping labels for international returns, you may manually return items, provided they meet our returns criteria. Upon receiving the return, we issue a gift card refund. You can email our support team at support@paliro

What is PaliRoots' Return Policy?

At PaliRoots, we want you to be completely satisfied with your purchase. If you're not, we've got you covered. You can return or exchange any unworn, unwashed item in its original condition for free within 14 days of delivery, thanks to our Palestini

How can I request an exchange for my order?

We strive to offer items that resonate with your heart. If an item doesn't meet your expectations, please use our Return Center link within 14 days of receiving it for domestic orders. Domestic Orders (Within the U.S.):. Report & Return: For your exc

I'm an international customer. How do I process returns?

International PaliRooters have a 14-day window to report any concerns. While we cannot facilitate exchanges for international orders, you have the option to manually return items at your expense. Please ensure you meet our returns requirements and re

Why can't I initiate a return on the Returns Center link?

If you're unable to start a return, it could be because:

Are there specific conditions for returning items?

All returned items must be in their original condition: unworn, unwashed, and with all tags intact. However, please note that items marked as 'final sale' are not eligible for return or exchange

Do sale items have a different return policy?

The return policy for sale items might differ. It's best to check specific product pages or contact our support team for detailed information.