Need to send something back? No problem. Just visit our Returns Center on the site to get started. Pop in your order details, follow the steps, and you’ll be all set. Heads up: We can only accept returns if the item is in its original condition, just
You’ve got 14 days from the day your order hits your doorstep to kick off a return or exchange. After that window closes, we won’t be able to accept the request, so don’t wait too long!. If you need help getting started, head over to our Returns Cent
If you're having trouble processing a return or exchange through our Returns Center, it could be due to a few reasons:– The order might be past our 14-day return window– It could be an international order except for Canada (Returns only)– Or the item
Yes, we do! With a few notes to keep in mind. While we’re currently unable to provide return shipping labels for international orders except for Canada orders, you’re welcome to return eligible items at your own cost. As long as the items meet our re
We want you to love what you ordered but if something’s not quite right, we’ve got you. You can request a return or exchange within 14 days of receiving your order, as long as the item is in its original condition: unworn, unwashed, with tags attache
If you’d like to exchange an item, the first step is to return the original using our Return Center within 14 days of receiving your order (for U.S. and Canada customers). For Domestic Orders (within the U.S.):We offer instant exchanges! You can swap
International PaliRooters have 14 days from the delivery date to report any concerns with their order. While we’re currently unable to offer exchanges for international shipments, you’re welcome to return your item manually at your own expense except
If you’re having trouble starting a return, here are a few possible reasons:. The return window has passed. Returns must be initiated within 14 days of delivery. Your order is international except for Canada orders. International returns follow a dif
Yes! To keep things smooth, returned items must be:. Unworn and unwashed. In their original condition. With all original tags still attached. Please also note: Items marked as “Final Sale” are not eligible for return or exchange. If you’re ever unsur
Some sale items may be marked as Final Sale, which means they’re not eligible for return or exchange. We always recommend double-checking the product page before checking out. If you're unsure, feel free to reach out to our Support Team, we're happy
We totally understand the need to try something on but returns are only accepted if the item is in its original condition. That means unworn (aside from trying it on for size), unwashed, with no stains, scents, or damage. If the item shows signs of w
Domestic (U.S.) Returns:If you're returning an item within 14 days of receiving it, we’ve got you covered. Return shipping is on us when you use our Return Center link. International Returns:For our international PaliRooters (except Canada), we’re cu
Once your return reaches us, we’ll give it a quick inspection to make sure everything’s in its original condition. If it checks out, we’ll go ahead and process your gift card or refund request. This usually takes 7–10 business days from the date we r
We’re so sorry if something slipped past us! If you received a defective or incorrect item, please reach out to our support team right away and include a few clear photos showing the issue. Once we review them, we’ll make it right whether that’s send
Yes! Some items are considered final sale and aren’t eligible for return. This includes gift cards, personal care items, and anything clearly marked as "final sale" on the product page. We recommend double-checking before placing your order. If you’r
For eligible returns, we offer two options for your refund:. Gift Card Credit: Receive a full refund in the form of a gift card credit, which you can use for future purchases on our website. Refund to Original Payment Method: If you'd prefer a refund
If you’d like to exchange an item for a different size or color, we offer instant exchanges, subject to availability. Once your returned item is on its way back to us, we’ll ship out the new item right away. To start the exchange process, please visi
Yes, when processing an exchange, we place an authorization hold on your credit card to ensure the returned item is in resalable condition. Once we confirm the return, the authorization hold is released. You’ll only be charged for any price differenc
Your exchange order will be shipped immediately after we confirm the returned item is in transit. This ensures a quick and efficient exchange process, so you can get your new item as soon as possible. To start the exchange process, please visit our R
If the exchanged item has a different price, we'll place an authorization hold on your card for the price of the new item. Once we receive and validate the returned item, we'll process any price difference and release the authorization hold. To start
Yes, you can exchange your item for a completely different product, subject to availability. If the new item has a different price, we’ll place an authorization hold on your card to cover the price difference. Once we receive and process your return,
Exchanges need to be initiated within 14 days from the delivery date. To ensure a smooth process, please make sure the item is in its original, unused condition, with all tags still attached. The item should not be worn or damaged. This way, we can g
If the item you'd like to exchange is out of stock, no worries! You can either choose a different product that’s available, or we can issue you a gift card. The gift card will be sent to you, so you can easily shop for the item you really want once i
At the moment, we don’t offer exchanges for international orders. If you're an international customer and need assistance, feel free to reach out to our customer service team. We're here to help and make the process as smooth as possible!.
Some items can’t be exchanged, like final sale products, gift cards, and personal care goods. Be sure to check the product page for details before purchasing. If you have any questions, feel free to reach out! We're here to help.