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Returns & Exchanges

How do I return or exchange an item?

To initiate a return, please visit our online Returns Center link on our website. Fill out the return form with your order details, and follow the instructions provided to send your item back to us. Please note that returned items should be in the sa

What's the time frame to initiate a return or exchange?

You have 14 days from the date of receiving your item to initiate a return or exchange. Unable to send a return request within the allowed grace period will not be accepted.

Why can't I process a return or an exchange on the Returns Center link?

This could be because your order is past the 14-day return window, it's an international order, or the item is marked as "final sale."

Do you accept returns for international orders?

While we cannot provide return shipping labels for international returns, you may manually return items, provided they meet our returns criteria. Upon receiving the return, we issue a gift card refund. You can email our support team at support@paliro

What is PaliRoots' Return and Exchange Policy?

At PaliRoots, we want you to be completely satisfied with your purchase. If you're not, you can check our return policy below:We accept returns or exchanges within 14 days from the delivery date, provided the items are in their original, unused condi

How does the exchange policy at PaliRoots work?

If you wish to exchange an item, please return the original item. Kindly use our Return and Exchange Center link within 14 days of receiving it for domestic orders. Domestic Orders (Within the U.S.):. Our exchange policy mirrors our return policy, wi

I'm an international customer. How do I process returns?

International PaliRooters have a 14-day window to report any concerns. While we cannot facilitate exchanges for international orders, you have the option to manually return items at your expense. Please ensure you meet our returns requirements and re

Why can't I initiate a return on the Returns and Exchange Center link?

If you're unable to start a return, it could be because:

Are there specific conditions for returning items?

All returned items must be in their original condition: unworn, unwashed, and with all tags intact. However, please note that items marked as 'final sale' are not eligible for return or exchange

Do sale items have a different return policy?

The return policy for sale items might differ. It's best to check specific product pages or contact our support team for detailed information.

Can I return an item if I’ve worn it?

Items should be in the same condition as when you received them. This means they should not have been worn beyond trying them on for fit. Items with signs of wear, such as stains, odors, or damage, are not eligible for a return.

Do I need to pay for return shipping?

Domestic Returns (Within the US): For orders returned within 14 days of receipt, you can easily initiate a return using our Returns Link. There is no charge for domestic return shipping. International Returns: We generally do not accept international

How long does it take to process a return once it shows successfully returned?

Once we receive your return, it will be inspected, and if approved, your refund will be processed. This process typically takes 7-10 business days.

What if my item is defective or incorrect?

If you received a defective or incorrect item, please contact our customer service immediately and attach some photos for review. We will provide a solution, which may include a replacement and gift card credit.

Are any items not eligible for returns?

Certain items like final sale products, gift cards, and personal care goods are not eligible for returns. Please check our return policy on our website for more details.

Will I get a full refund for my return?

For eligible returns, you have two refund options:. 1. Refund via Gift Card Credit: We can issue a full refund in the form of a gift card credit, which you can use for future purchases on our website. 2. Refund to Original Mode of Payment: If you pre

What happens if I want to exchange an item for a different variant?

You can instantly exchange an item for a different size or color, depending on availability. We'll ship your new item as soon as the returned one is in transit.

Is there a process for authorizing my credit card during an exchange?

Yes, we place an authorization hold on your card to ensure the returned item comes back in resalable condition. This hold is released once we validate the returned item, and you'll only be charged for any price difference (if applicable) and exchange

How soon will my exchange order be shipped?

We ship your exchange order immediately after the returned item is confirmed to be in transit, ensuring a quick and efficient exchange process.

What if the exchanged item has a different price?

If the new item has a different price, an authorization hold is placed on your card for the price of the new item. Once we receive and validate the returned item, we'll process any price difference and release the authorization hold.

Can I exchange an item for a completely different product?

Yes, you can exchange your item for a different product. Availability and price differences will be addressed through an authorization hold, which will be adjusted once the return is processed.

How long do I have to exchange an item?

Similar to returns, exchanges must be initiated within 14 days from the delivery date, and the item must be in its original, unused condition with tags.

What if the item I want to exchange is out of stock?

If your desired exchange item is out of stock, you have two options: you can either select a different product for exchange or opt to receive a gift card. The gift card can be used to place a new order when the item is back in stock.

Are international exchanges different from domestic exchanges?

Currently, we do not accept international returns and exchanges. If you're an international customer needing assistance, please reach out to our customer service team for support.

What items are not eligible for exchange?

Non-returnable items such as final sale products, gift cards, and personal care goods are also not eligible for exchange.